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We have to address a common misconception about processes: A completely documented process is not a step-by-step way of doing something. Well, it’s not just a series of steps.

For those who are newer to business documentation, we can understand your assumptions. You might think documenting a process would mean just writing down the simple steps to doing something. That’s all someone needs to follow a process, right?

Not so! If you want consistent results from a documented process, you need more than just a series of steps. And a complete process document gives you that. It starts with the process description – the key information ensuring the process is done right every time. This includes:

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